How Rosetta Brands Limited collects, holds and protects personal data in compliance with UK GDPR 2018.
This Privacy Policy has been written to provide you with information about how Rosetta Brands Ltd ("Rosetta Brands", "we", "us", "our") collects and uses your personal data through your use of this website (https://www.rosettabrands.com) including any data you may provide when you otherwise use our services.
Please read this Privacy Policy carefully so that you understand how and why we use your personal data.
Rosetta Brands is the data controller responsible for your personal data. We are a private limited company (company number 07234651), with our registered Office address at Barn 2 Island Farm Cartmell Lane, Nateby, Preston, England, PR3 0LU. We are registered as a data controller with the Information Commissioner's Office, and our registration number is ZA563356.
We aim to process information about you fairly, lawfully and in a transparent manner.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the information provided in the 'Contact details' section below.
We collect and process different types of personal data depending on how you interact with our website.
a) Customer Data
When you schedule an introductory call with us through our website, we collect:
If you engage our services, in addition to the above, we will also collect:
b) Technical and Usage data
We automatically collect certain information when you use our website:
We may also collect, use and share aggregated data (such as statistical or demographic data). Aggregated data is not considered personal data as it does not directly or indirectly identify you.
The information we hold will either have been provided by you (e.g. when you use our website or engage our services) or will have been collected by automated technologies as you interact with our website.
You may provide us with your personal data by completing online forms, scheduling or participating in introductory calls, or by corresponding with us via phone, email or otherwise, including in connection with the provision of our services and the ongoing management of your account.
As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.
We use your information to deliver our services and the specific functionality you request.
We will only use your personal data where the law allows us to do so. In most cases, we will use your personal data for the following (non-exhaustive) purposes:
We may process your personal data on more than one of the lawful grounds listed above, depending on the specific purpose for which it is used.
We have set out below a description of the ways in which we use your information, and the legal basis on which we rely to do so.
| Purpose / Activity | Type of Information | Lawful Basis |
|---|---|---|
| To operate, maintain and secure the website | Technical and Usage Data | Legitimate Interests (to ensure proper operation, security and performance of our website) |
| To manage enquiries and arrange introductory calls | Customer Data (Identity, Contact, Business, Enquiry Data) | Legitimate Interests (to respond to enquiries and assess potential client needs) |
| To onboard you as a customer and manage your account | Customer Data (Identity, Contact, Business, Account Data) | Performance of a Contract |
| To provide our services, including analysing and managing your Amazon related data | Customer Data (Account Data, Analytics Data) | Performance of a Contract |
| To communicate with you in relation to our services | Customer Data (Contact Data, Account Data) | Performance of a Contract; Legitimate Interests (to provide effective customer support) |
| To send service related communications | Customer Data (Contact Data, Account Data) | Performance of a Contract; Legitimate Interests (to operate and improve our services) |
| To improve and develop our website and services | Technical and Usage Data; Customer Data; Analytics Data | Legitimate Interests (to improve our website, services and user experience) |
| To send marketing communications (where permitted) | Customer Data (Contact Data) | Consent |
| To comply with legal and regulatory obligations | Customer Data (as required) | Legal Obligation |
We may transfer your personal data to third party service providers outside the United Kingdom, including to the United States and the European Economic Area (EEA). Where we do so, we take steps to ensure that a similar level of protection is afforded, including through standard contractual clauses, adequacy decisions, and the UK extension to the EU-US Data Privacy Framework where applicable.
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We limit access to your personal data to those with a legitimate business need to know, and they are subject to a duty of confidentiality. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where legally required.
We will retain your personal data only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
By law, we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six (6) years after they cease being customers for tax purposes. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from an individual under the age of 18 without appropriate consent, we will take steps to securely delete that information as soon as possible.
We may send you updates and information about our services via email where you have given us your consent. You can ask us to stop sending you marketing communications at any time by following the opt-out links in any marketing email or by contacting us directly.
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
Please note that in certain circumstances these rights do not apply and we reserve the right to refuse to deal with your request. To exercise any of these rights, please contact us using the details below.
If you have questions, concerns or requests regarding this policy or the use of your personal data, please contact us at admin@rosettabrands.com.
If you are not satisfied with how we have handled your personal data, you have the right to make a complaint to the Information Commissioner's Office ("ICO") at www.ico.org.uk. Please make sure you have first raised your complaint with us before contacting the ICO. You can do so at admin@rosettabrands.com.
This Privacy Policy was last updated in May 2026. We may update this Privacy Policy from time to time and encourage you to review it periodically.
Rosetta Brands Ltd — Registered in England & Wales — Company No. 07234651