Amazon's compliance risk. Our liability, not yours.
Your products sold through Rosetta Brands means Amazon's chargebacks, shortage claims, and consumer regulatory requirements fall on us - structurally, legally, and financially. That's not a service promise. It's how the model works.
Amazon's compliance machine runs against you.
Every vendor relationship with Amazon comes with a compliance framework designed for Amazon's benefit. Most brands discover the true cost when the invoices arrive.
15 types of chargeback, all automatic
Amazon operates 15 distinct chargeback categories. Penalties range from 2% to 9% of COGS per shipment, £425 per delivery incident, and up to €5 per unit for packaging failures. They are raised automatically against the vendor - without prior notice.
Shortage claims can run to six figures
When Amazon's warehouse logs fewer units than arrived, the difference becomes a shortage claim - often caused by Amazon's own receiving errors. A single case can reach £898K. The dispute window is now just 18 months, and resolution takes 35+ days of active case management.
consumer regulatory requirements never stop changing
HFSS advertising restrictions, Natasha's Law allergen labelling, GPSR product safety rules, and alcohol age verification requirements create a compliance matrix unique to grocery and consumer brands - and it shifts constantly with minimal notice.
Built into the structure. Not bolted on.
Because Rosetta Brands is the vendor of record, compliance protection isn't a service layer - it's a structural consequence of how the model works.
We take the charge. You keep your margin.
Amazon chargebacks are levied against the vendor of record. That vendor is Rosetta Brands - not your brand. When Amazon raises a chargeback, it arrives in our account. We dispute where possible, absorb where necessary, and you never see the deduction. This is only possible because of the Vendor-As-A-Service model structure.
- All 15 chargeback types handled - zero client exposure
- ASN, PO, delivery, packaging and labelling chargebacks absorbed
- Penalties never deducted from your purchase order payments
- Operational improvements driven by Rosetta Brands to reduce future charges
Shortage disputes run for weeks. We run them for you.
Shortage claims require meticulous evidence: proof of delivery, bill of lading, carrier data, and often direct escalation through Amazon's SVS and Vendor Central case system. From the moment a claim is raised, Rosetta Brands initiates the dispute process - building the case, submitting evidence packs, and tracking resolution through to credit.
- Immediate dispute initiation - evidence submitted within 48 hours
- Full carrier and warehouse documentation tracked from despatch
- Direct escalation via AVS Brand Specialist where required
- 18-month dispute window actively managed - no claims left to expire
Your dedicated Amazon Brand Specialist, included.
AVS is Amazon's premium vendor programme - invite-only, costing 2-7% of ContraCOGS, with a minimum 12-month commitment and no trial period. Rosetta Brands includes AVS access for qualifying partners. Your Brand Specialist manages catalogue integrity, content suppression, and availability escalations directly with Amazon's internal teams.
- Dedicated Brand Specialist with direct Amazon access
- Catalogue management: ASIN creation, variation setup, suppression fixes
- Availability and out-of-stock escalations resolved faster
- Shortage escalations via internal Amazon channel - not just Vendor Central
The regulatory matrix, managed as standard.
UK consumer brands on Amazon face a regulatory layer that non-grocery categories never encounter. HFSS scoring determines advertising eligibility. Natasha's Law mandates specific allergen display. GPSR requires documented safety responsibilities. Alcohol listings require age-verification compliance. Rosetta Brands tracks and manages all of it, across all your active SKUs.
- HFSS scoring monitored - Sponsored Ads eligibility tracked per SKU
- Natasha's Law allergen labelling verified across all grocery listings
- GPSR product safety documentation - Responsible Person confirmed
- Alcohol Challenge 25+ age verification - full listing compliance
Every charge absorbed.
Every type covered.
Amazon levies chargebacks across four categories: delivery & logistics, ASN & documentation, packaging & labelling, and operational compliance. Rosetta Brands absorbs all of them.
across all Amazon markets
for Rosetta Brands clients
managed - no claims expire
tracked and enforced
"We'd been hit with chargebacks we didn't even know were coming. With Rosetta Brands, they never reach us - it's genuinely the most significant operational change we've made."
Stop absorbing Amazon's risk yourself.
We work with UK consumer brands who want to scale profitably on Amazon. Let's explore whether Vendor-As-A-Service is right for your brand.
Or speak with our team directly
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